1 Quick Returns

A return or resolution request may be raised if:

• You received a damaged product.
• An item is missing from your order.
• You received the wrong product.
• The product received is materially different from the item ordered on our official website.

Report the issue within 48 hours

Damaged, missing, or incorrect product claims must be reported within 48 hours of delivery.

Please provide:

• Your Order ID
• Clear photographs of the outer parcel
• Clear photographs of the product received
• A continuous parcel unboxing video
• A short description of the issue

2 Nutritional Products

Nutritional supplements can only be considered for return when the applicable return conditions are satisfied.

Eligible condition

• The product is in its original packaging.
• The product is unused and unopened.
• The original seal is intact.
• The product has not been altered, tampered with, or damaged after delivery.

Not eligible for return

• The product has been opened or consumed.
• The original seal has been broken.
• The product has been partially or fully used.
• The customer does not like the flavour, taste, texture, or aroma.
• The customer experiences an individual reaction such as digestive discomfort, allergy, rash, or stomach discomfort.

3 Fitness Equipment & Accessories

Fitness accessories such as shakers, gym bags, merchandise, and similar purchased or complimentary items may be considered for a resolution where:

• There is a verified manufacturing defect.
• The item was damaged during delivery.
• An incorrect item was supplied.

T-shirts and apparel will generally only be considered for return or replacement in cases of manufacturing defects, incorrect items, or delivery-related damage.

4 Products Not Eligible for Return

• Damage caused by misuse, negligence, or improper handling.
• The product has been opened, used, or consumed.
• The original seal has been broken.
• Original packaging has been removed or damaged by the customer.
• Included accessories, labels, freebies, or other items are missing.
• A single item from a combo or bundle is being returned separately.

If a combo or bundle is approved for return, all applicable products and complimentary items supplied with the bundle must generally be returned together.

5 How the Return Process Works

6 Cancellation Policy

Please review your order details carefully before completing your purchase. If you need to cancel an order, contact us as soon as possible.

Cancellation requests should preferably be submitted within 8 hours of placing the order.

Cancellation may not be possible once:

• The order has been packed for dispatch.
• The shipment has been handed over to the courier partner.
• The shipping or fulfilment process has already been initiated.

7 Refund Policy

Once an eligible return or refund request has been successfully verified and approved, the refund process will be initiated.

Prepaid Orders

Refunds for orders paid through credit card, debit card, UPI, net banking, wallets, or other supported online payment methods will generally be processed to the original payment method wherever technically possible.

Cash on Delivery Orders

For eligible Cash on Delivery orders, our customer support team may request verified bank account details or another supported refund method.

Refund Timeline

Eligible refunds are generally initiated within 7–8 working days after successful verification.

Your bank, payment gateway, card issuer, or financial institution may require additional time for the refunded amount to reflect in your account.

8 Courier-Related Issues

If an order is damaged, missing, lost, or tampered with during transit, HealthFarm Nutrition may initiate an investigation with the relevant courier partner.

Courier investigations may take approximately 7–15 working days, depending on the courier partner and the nature of the case.

Our customer support team will assist you throughout the investigation and communicate the applicable resolution once an update is received.